We hope that you will love our products. We want to make sure that the quality of our customer service matches the high standards of our products.
If we have made a mistake with shipping, we apologize and will resolve any issues as soon as possible.
If you have changed your mind once you receive your order, you can send them back within 7 days of receipt, unopened and in original condition, and we will refund or issue a store credit (your choice). Shipping charges and any import duties, taxes or fees incurred for International shipments are not refundable or eligible for store credit.
Gift certificates or coupons are not refundable.
For any other situation, please contact us and we will try to find the best solution. We make great products and feel that they can be customized in many ways to create the best skin care regimen for your needs.
Shipping within Canada: on orders up to $74, flat rate of $9.95 applies. Orders of $75 and up qualify for free shipping.
Shipping to United States: on orders up to $74, flat rate of $15 applies. Orders of $75 and up qualify for free shipping.
Shipping to Europe (France, Italy, Spain, Netherlands, Belgium): on orders up to $149, flat rate of $25 applies. Orders of $150 and up qualify for free shipping.
To qualify for free shipping, orders are assessed before applicable taxes.
We ship with Canada Post and national postal services.
Our typical turnaround time is 2 business days. If there is any delay, we will provide you with an update.
Your email and account information is confidential and will be used exclusively for fulfilling your orders and sending updates on their status. If you have subscribed for email newsletters, your subscription information is confidential and will be kept on file only until the subscription is active.
If you have any further questions, please don’t hesitate to contact us and we will be happy to help.